William McDonald
Durham,NC
Summary
Experience in customer service in various settings. Skilled in inventory control management. Interacts well with others, and seeks out opportunities to learn through new experiences. Delights in analyzing and interpreting data.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Optimum Community Outreach Inc
Durham, NC
10.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Sales Coordinator
Marriott
Durham, NC
05.2023 - 06.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Sales Coordinator, Front Desk Manager, Housekeeping Manager
SpringHill Suites Durham City View
11.2022 - Current
- Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly
- Initiated up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Greeted guests and responded to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolved guest concerns
- Effectively communicated with housekeeping staff ensuring that rooms are cleaned upon guest arrival
- Handled portions of hotel income, and dropped deposits off at bank
- Created new client bookings via phone, online, and in-person
- Compared and contrasted reviews and ratings of hotel
- Ensured accuracy of employees for payroll purposes
- Maintained inventory control with housekeeping and sweetshop
- Liaised with sales department to recruit new groups to increase hotel profitability
- Scheduled the front office staff and supervised workload during shifts.
Front Office Manager
Best Western Plus
04.2022 - 11.2022
- Greeted guests and responded to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolved guest concerns
- Effectively communicated with housekeeping staff and ensured rooms were cleaned upon guest arrival
- Handled portions of hotel income, and dropped deposits off at bank
- Created new client bookings via phone, online, and in-person
- Compared and contrasted reviews and ratings of hotel
- Ensured accuracy of employees for payroll purposes
- Maintained inventory control with housekeeping and sweetshop
- Liaised with sales department to recruit new groups to increase hotel profitability
- Performed night audit duties
- Scheduled the front office staff and supervised workload during shifts.
Mobile Expert
T-Mobile
01.2020 - 04.2022
- Served customers and provides resolutions to customers’ issues to enhance customers’ experience and created a seamless experience
- Increased sales through product knowledge, merchandising, and excellent customer relations skills
- Provided installation services for new products including mobile devices, watches, and other technology devices
- Analyzed and resolved work problems and assists workers in solving work problems
- Trained new employees
- Suggested changes in working conditions for employees and use of equipment to increase effectiveness and efficiency for policies and procedures.
Front Desk Agent
Hyatt Hotel
03.2018 - 01.2020
- Liaised with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Managed online and phone room reservations
- Responded to clients’ complaints in a timely and professional manners
- Performed other duties as assigned which included but was not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.
Patient Transport Associate
4 Star Transportation Inc.
05.2017 - 02.2018
- Escorted and transport nursing home patients to and from clinical appointments
- Documented departure and arrival times for patients based on the facility’s protocol
- Informed staff on patient arrival at facility
- Dispatched staff on new transportation requests.
Minibar Attendant
Washington Duke Inn and Golf Club
07.2011 - 05.2017
- Completed daily revenue reports
- Replenished refreshment centers and minibar inventory in each guest’s room
- Assisted management with inventory control
- Monitored and maintained cleanliness, sanitation, and organization of work stations
- Created guest invoices and processed payments.
Education
Associate - General Studies
Durham Technical Community College
Durham, NC05.2012
High School Diploma -
Durham School of the Arts
Durham, NC06.2010
Skills
- Microsoft Office
- Excellent Communication
- Payment Collection
- Customer Service
- Basic Insurance Knowledge
- Inventory Control
- Critical Thinking
- HIPPA Knowledge
- Time Management
- Basic PC & Data Entry
- Medical Terminology
- Risk Assessment
Timeline
Patient Care Coordinator
Optimum Community Outreach Inc
10.2023 - Current
Sales Coordinator
Marriott
05.2023 - 06.2024
Sales Coordinator, Front Desk Manager, Housekeeping Manager
SpringHill Suites Durham City View
11.2022 - Current
Front Office Manager
Best Western Plus
04.2022 - 11.2022
Mobile Expert
T-Mobile
01.2020 - 04.2022
Front Desk Agent
Hyatt Hotel
03.2018 - 01.2020
Patient Transport Associate
4 Star Transportation Inc.
05.2017 - 02.2018
Minibar Attendant
Washington Duke Inn and Golf Club
07.2011 - 05.2017
Associate - General Studies
Durham Technical Community College
High School Diploma -
Durham School of the Arts