Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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William  Muchler

William Muchler

Brooksville,FL

Summary

Bringing my extensive training and experience to succeed and excel in new directions.

Experienced automotive service manager with over 25 years in the industry. Successfully managed over 30 team members to meet and exceed revenue targets while achieving best in class customer satisfaction by implementing streamlined processes and creating a harmonious work environment. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

34
34
years of professional experience
2
2
Certification

Work History

Licensed Realtor

eXp Realty, LLC
Brooksville, FL
07.2021 - Current
  • Assess Client needs to counsel and manage expectations.
  • Provide guidance to clients throughout the entire process from initial contact to closing date.
  • Compile comparative market analysis to determine competitive listing prices for sellers.
  • Negotiate purchase agreements between buyers and sellers.
  • Prepare contracts, leases and other legal documents as required by state laws.
  • Maintaine detailed records of client interactions and transactions.
  • Maintaine current and accurate CRM database of prospective customers.

Service Manager

Register Chevrolet
Brooksville, FL
06.2019 - 07.2021
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Analyzed existing processes for potential cost savings initiatives.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Created standard operating procedures for all service functions.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Automotive Service Consultant

Register Chevrolet
Brooksville, FL
08.2004 - 06.2019
  • Greeted customers and ascertained their automotive service needs.
  • Advised customers on additional maintenance requirements or potential problems that may arise from neglecting recommended maintenance procedures.
  • Created estimates for auto repairs based on technician diagnoses and customer requests.
  • Inspected completed work for quality assurance purposes.
  • Provided detailed explanations of services, repairs, and associated costs to customers.
  • Earned highest marks for customer satisfaction by providing exceptional care and service.

Maintenance Technician

USAF
Minot, ND
02.1990 - 09.1995
  • Diagnosed mechanical problems using visual inspections and test instruments.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Maintained accurate records of all maintenance activities performed.
  • Trained junior technicians on best practices for machine operation and repair.
  • Performed flight line support during Operation Desert Storm.

Education

High School Diploma -

Frank W. Springstead High School
Spring Hill, FL
05.1989

Some College (No Degree) - Mechanical Engineering

Community College of The Air Force
Montgomery, AL

Skills

  • Sales and Marketing Strategy
  • Networking and Prospecting
  • Listing Development and Advertising
  • Contract Negotiation
  • Database Management
  • Dealership Management
  • Business Administration
  • Employee Development
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Hiring and Training New Employees

Certification

  • Real Estate License
  • 2-15 Insurance License

Accomplishments

  • AirForce Achievement Metal
  • Senior Airman Leadership Award
  • Multiple CSI Awards from Buick,GMC and Chevrolet
  • General Motors University of Automotive Management Award

References

References available upon request.

Timeline

Licensed Realtor

eXp Realty, LLC
07.2021 - Current

Service Manager

Register Chevrolet
06.2019 - 07.2021

Automotive Service Consultant

Register Chevrolet
08.2004 - 06.2019

Maintenance Technician

USAF
02.1990 - 09.1995

High School Diploma -

Frank W. Springstead High School

Some College (No Degree) - Mechanical Engineering

Community College of The Air Force
William Muchler