William Muncy
Cincinnati,OH
Summary
Results-driven manager with a strong background in management, operations, sales, and service. Proven expertise in team leadership and profitability strategies to drive business success. Skilled at prioritizing tasks to meet performance objectives. Proficient in recruiting, visual merchandising, training and development, and overseeing large teams of store associates and area sales managers. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dillard’s Department Stores, Inc.
- Lead a team of 90+ sales associates, dock crew, cleaning, and office staff. Resolved customer and employee issues. Oversaw daily audits and safe transactions. Ordered all store supplies, managed inventory, and product availability. Provided training and onboarding for all new hires. Taught visual merchandising and leadership training classes to new hires and existing staff.
Assistant Store Manager
Dillard’s Department Store
- Coached and developed 75+ store associates to achieve desired sales results. Oversaw store appearance and professionalism through frequent walk-throughs and corrective actions. Planned and executed merchandising and operating initiatives to streamline business effectiveness. Prepared store shifts and staffing schedules. Analyzed sales and performance reports for operational planning and decision-making. Provided exceptional customer service and created engaging merchandise presentations.
Area Sales Manager/Visual Merchandising Manager
Dillard’s Department Store
- Managed the men's department and directly supervised 23+ associates
- Achieved a 25% increase in sales within the first 6 months
- Maintained company standards through floor directives and managed floor moves
- Controlled inventory and reduced shrink by 63%.
Sales Associate /Visual Merchandising Manager
Dillard’s Department Store
- Designed and implemented visually appealing displays to highlight merchandise in accordance with brand guidelines. Executed floor moves and display changes on a regular basis to highlight new arrivals and promote seasonal promotions. Trained store staff on visual merchandising techniques, ensuring consistent execution of brand image throughout the organization. Worked closely with store managers to understand individual store needs in terms of target audience demographics or local market strategies. Managed inventory levels and proper stock rotation to maintain a fresh and enticing shopping environment.
General Manager
Tailored Brands, AKA Jos A Bank
01.2022 - Current
- Successfully managed two separate locations as General Manager. Demonstrated multitasking and organizational skills to maintain smooth store operations. Built and led high-performing teams through effective team building and leadership. Conducted recruiting and hiring processes to bring in top talent.
Store Manager
Dillard’s Department Store
01.2012 - 01.2022
- Generated repeat business by delivering friendly and knowledgeable customer service. Developed and implemented effective sales plans. Resolved customer problems and built rapport through excellent communication. Strengthened productivity by hiring, managing, and developing top talent. Implemented process improvements and identified performance gaps for corrective action. Managed inventory through cycle counts, audits, and shrinkage control. Trained and mentored associates on daily tasks and procedures. Provided excellence through storewide merchandising benchmarks.
Education
Associate Degree - Business Management,
Bluefield State College
Bluefield, WV06.1984
Skills
- Management
- Visual Merchandising
- Recruiting and Hiring
- Training
- Team Building
- Presentation Skills
- Originality and Creativity
- Merchandising
- Customer Service
Timeline
General Manager
Tailored Brands, AKA Jos A Bank
01.2022 - Current
Store Manager
Dillard’s Department Store
01.2012 - 01.2022
Assistant Store Manager
Dillard’s Department Stores, Inc.
Assistant Store Manager
Dillard’s Department Store
Area Sales Manager/Visual Merchandising Manager
Dillard’s Department Store
Sales Associate /Visual Merchandising Manager
Dillard’s Department Store
Associate Degree - Business Management,
Bluefield State College
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