Summary
Overview
Work History
Education
Skills
My Guest Reviews
Timeline
Generic

William Nissen

Waialua,HI

Summary

An unwaivering positive attitude with a true passion for making guests vacations everything they dreamed it would be. A sincere customer service champion with a work ethic to be proud of. A seasoned waterman who has spent a lifetime gathering hospitality skills in both the most luxurious resorts & clubs to the most remote vacation destinations in Central America. I thrive in a fast pace, resort environment where the main objective is to create the perfect experience for my guests. I have planned my education and previous work experiences around my ultimate lifes goal...a career in the resort/tourism capital of the world...Hawaii.

Overview

13
13
years of professional experience

Work History

Crew Member

North Shore Surf Shop
Hale'iwa, HI
03.2025 - Current
  • Sales of surf lessons, tours, & watersports rentals
  • Aloha Ambassador providing local knowledge to tourists
  • Retail sales operations and money handling

Surf Operations Manager

Magnific Rock Surf & Yoga Resort
Popoyo , Nicaragua
01.2023 - 09.2025
  • Developed, sold, & marketed comprehensive all inclusive surf packages
  • Managed and marketed group yoga & surf retreats.
  • Streamlined booking logistics to ensure seamless travel experiences across diverse clientele.
  • Trained and managed a team of local Nicaraguan surf instructors as well as expat instructors.
  • Manage reception tasks including check-ins, check-outs, phone calls, and emails.
  • Perform surf lessons, surf guiding services, and lead fishing charters
  • Write monthly blog articles and perform all photography, videography, & video editing for social media accounts

Retail Supervisor

Ocean Magic Surf Shop
Jupiter, FL
09.2024 - 03.2025
  • Retail and customer service
  • Supervision of the retail floor team
  • Assist buyers with orders, inventory etc.
  • Manage surf/sup rentals

Dock Master

Carefree Boat Club
Stuart, FL
01.2020 - 12.2022
  • Attend to club members by providing boating instruction, reservation assistance, and general customer service
  • Maintain the clubs fleet of boats through cleaning and detailing as well as general boat engine maintenance such as oil changes, bottom cleaning etc.
  • Develop close relationships with our club members to create a feeling of community and family

Guest Services Manager

Magnific Rock Surf & Yoga Resort
Popoyo, Nicaragua
01.2018 - 04.2020
  • Managed a team of local Nicaraguan resort reception staff
  • Main point of contact for all resort guests inquiries
  • Retreat group sales, marketing, and coordination
  • Guide for local cultural tours, fishing trips, surf guiding services, etc.
  • Performed reception services such as check-ins & check-outs, reservations, payments, guest inquiries etc.

Ocean Rescue Lifeguard

Monterey Beach Club
Monterey Beach, NJ
06.2013 - 09.2019
  • Perform water rescues on drowning victims and provide first aid
  • Train and manage a team of lifeguards with varying skills and ages
  • Maintain a strict physical fitness regiment and updated CPR/First Aid certifications
  • Respond to all safety concerns of beach club members
  • Leader of the junior guard kids program
  • Compete in lifeguard tournaments

Vacation Rental Property Manager

Rancho Cosa Mia & Casalina
Santa Catalina , Panama
12.2016 - 06.2017
  • Managed all aspects of two vacation rental properties
  • Handle all Airbnb reservations & payments
  • Act as a host for our guests from booking to checkout
  • Perform property maintenance & housekeeping duties
  • Provide information about local tours etc.

Recreation Crew Member

Boca Raton Resort and Club, A Waldorf Astoria Resort
Boca Raton, Florida
01.2013 - 12.2015
  • Provide quality instruction to resort guests and club members in surfing, kayaking, SUP, JetSki, and various other waterspouts equipment
  • Operate a FLOWRIDER stationary wave machine and provide instruction/lessons
  • Teach private surf lessons and group surf clinics for members and guests
  • Lead group Stand Up Paddle and Jetski tours
  • Maintain all watersports equipment and ensure safety of all operators

Education

Bachelor of Science - Hospitality And Tourism Management

Lynn University
Boca Raton, FL
06-2015

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Retail operations
  • Salesmanship
  • Coaching and training
  • Problem-solving aptitude
  • Guest inquiries
  • Customer satisfaction
  • Customer complaint resolution
  • Willingness to learn

My Guest Reviews

"Billy was an unbelievable guide who arranged everything, including boat trips to incredible surf spots and amazing food experiences. He also told stories and educated me on the history of land which was an awesome part of my experience." - Stoked on Life PB

"Billy is unreal. He’s attentive to taking care of your needs at the hotel and in the water. As a lifelong lifegaurd he takes care of watching out for all factors in the water and I felt 100% safe and with him." Kate M.

"You can tell Billy genuinely loves what he does and it just makes the experience so much better, he's also a plethora of knowledge so you really know you're in good hands." Samuel Mckenna

"Billy and the team at Magnific Rock were incredible. We booked the all inclusive surf package and it was everything we hoped for and more" - Tyler Wyman

"Thanks to the Surf Coordinator Billy I gained the confidence to return home, buy a board, and keep improving my surfing. "Billy was always available to answer questions and work with me before I arrived, during my time at Mag Rock, and afterwards." - Lynn Ewart

" Not sure I knew what I was looking for… what I found exceeded any expectation I had, book the trip, you won’t be disappointed!" - Jackie Eddis

"just completed a 5-day surf camp at Magnific Rock. Billy, the surf coordinator, was responsive and very helpful throughout both the booking process and my stay. - Angie C.

"The local staff, amazing. Billy, the surf coordinator, amazing." - Kurtis Anstey

"I had an amazing time at Magnific Rock. Billy, the surf instructor was super cool and knowledgeable when it came to riding waves. The rest of the staff and experiences were above and beyond." - Braeden Valenti

"Billy who runs the surf camp is an awesome human and guide. I loved my stay at Mag Rock and I cannot wait to come again!" - Audra Williams

Timeline

Crew Member

North Shore Surf Shop
03.2025 - Current

Retail Supervisor

Ocean Magic Surf Shop
09.2024 - 03.2025

Surf Operations Manager

Magnific Rock Surf & Yoga Resort
01.2023 - 09.2025

Dock Master

Carefree Boat Club
01.2020 - 12.2022

Guest Services Manager

Magnific Rock Surf & Yoga Resort
01.2018 - 04.2020

Vacation Rental Property Manager

Rancho Cosa Mia & Casalina
12.2016 - 06.2017

Ocean Rescue Lifeguard

Monterey Beach Club
06.2013 - 09.2019

Recreation Crew Member

Boca Raton Resort and Club, A Waldorf Astoria Resort
01.2013 - 12.2015

Bachelor of Science - Hospitality And Tourism Management

Lynn University
William Nissen