William O'Hara
Camillus,NY
Summary
Dynamic professional with a proven track record at Major League Lacrosse, excelling in athlete development and team performance optimization. Skilled in customer relationship management and effective communication, I drive results through strategic planning and goal-oriented initiatives, achieving successful season records while fostering a positive team culture.
Overview
36
36
years of professional experience
Work History
Account Representative
Rumetco Sales
11.2020 - 06.2025
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
General Manager/Head Coach
Lax Group LLC
11.2018 - 11.2020
- Led operational strategies to enhance efficiency and productivity across multiple departments.
- Developed and implemented performance metrics to monitor team effectiveness and service quality.
- Managed budget allocations, ensuring resource optimization and cost control within company operations.
Head Coach/General Manager
Major League Lacrosse
11.2003 - 11.2018
- Developed and implemented training programs to enhance athlete performance and skill development.
- Analyzed team performance data to identify areas for improvement and optimize game strategies.
- Fostered a positive team culture through effective communication and conflict resolution techniques.
Head Lacrosse Coach
Hobart College
12.1989 - 06.2001
- Led strategic planning for team growth, including recruitment and retention initiatives.
- Developed athletes'' skills with individualized training programs tailored to their strengths and weaknesses.
- Achieved successful season records through effective player development and game plan execution.
Education
Bachelor of Arts - Sociology
Hobart College
GenevaMaster of Arts - Counseling
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Customer relationship management
- Account management
- Goal oriented
- Communication and negotiations
Timeline
Account Representative
Rumetco Sales
11.2020 - 06.2025
General Manager/Head Coach
Lax Group LLC
11.2018 - 11.2020
Head Coach/General Manager
Major League Lacrosse
11.2003 - 11.2018
Head Lacrosse Coach
Hobart College
12.1989 - 06.2001
Bachelor of Arts - Sociology
Hobart College
Master of Arts - Counseling
Slippery Rock University of Pennsylvania
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