Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Stephens

Vandalia

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
5
years of professional experience
2012
2012
years of post-secondary education

Work History

Shift Lead

Taco Bell
Vandalia
12.2022 - Current
  • Supervised team members during peak service hours to ensure efficient operations.
  • Trained new staff on procedures and customer service standards for optimal performance.
  • Managed inventory levels and organized stock to maintain product availability.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Monitored food safety practices to comply with health regulations and standards.
  • Assisted in maintaining cleanliness and organization of the kitchen and dining areas.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Handled cash register transactions accurately while providing excellent customer service.

Shift Lead

Burger King
Huber Heights
02.2021 - 12.2023
  • Supervised team members during peak service hours to ensure efficient operations.
  • Trained new staff on procedures and customer service standards for optimal performance.
  • Monitored food safety practices to comply with health regulations and standards.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

Vandalia Butler High
Vandalia, OH

Skills

  • Team supervision
  • Staff training
  • Customer service
  • Inventory management
  • Conflict resolution
  • Team motivation
  • Shift leadership

Timeline

Shift Lead

Taco Bell
12.2022 - Current

Shift Lead

Burger King
02.2021 - 12.2023

Vandalia Butler High

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