William Surrey
Casa Grande,AZ
Summary
Accomplished Certified Pharmacy Technician with a proven track record, adept in prescription management and delivering top-notch customer service. Excelled in enhancing customer satisfaction through effective problem-solving and technical support. Skilled in HIPAA adherence, showcasing a blend of skills to drive operational excellence and team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
02.2023 - Current
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and insurance issues
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Walgreens
02.2022 - 02.2023
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and insurance issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Lead
Walgreens
09.2021 - 02.2022
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Operations Clerk
Tijeras Arroyo Golf Course (Kirtland, AFB)
11.2019 - 11.2021
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Handled day-to-day accounting processes to drive financial accuracy.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
Education
Associate of Applied Science - CyberSecurity
Southern New Hampshire University
Hooksett, NH08.2024
High School Diploma -
Grace Preparatory School
Stafford, VA06.2014
Skills
- Drug storage procedures
- Prescription Management
- Pharmacist support
- HIPAA Adherence
- Technical Support
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
02.2023 - Current
Certified Pharmacy Technician
Walgreens
02.2022 - 02.2023
Shift Lead
Walgreens
09.2021 - 02.2022
Operations Clerk
Tijeras Arroyo Golf Course (Kirtland, AFB)
11.2019 - 11.2021
Associate of Applied Science - CyberSecurity
Southern New Hampshire University
High School Diploma -
Grace Preparatory School
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