William Valdez
Miami,FL
Summary
Results-driven insurance professional with proven track record in claims management. Known for effectively resolving complicated claims and maintaining high standards of accuracy. With strong background in damage assessment, repair planning, and customer service. Known for fostering team collaboration and adapting to changing needs to achieve results. Reliable and flexible, with focus on delivering high-quality outcomes in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Collision Estimator
AutoNation
12.2024 - Current
- Supporting customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Producing repair orders and estimates for customers, insurance companies and fleet managers including cost and time estimates, with full transparency.
- Communicating frequently with technicians and parts Associates to ensure timely completion of work.
- Negotiating repair times, repair/replace decisions and work rates with customers, insurance companies and sublet vendors.
Managed Repair Representative
Progressive Insurance
05.2024 - 11.2024
- Facilitated smooth communication among all parties involved in the repair process, resulting in fewer delays and misunderstandings.
- Completed vehicle inspections, wrote estimates & supplements, completed total loss evaluations, and set clear expectations and timelines.
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them through the claims process from start to finish.
Claims Generalist
Progressive Insurance
06.2023 - 05.2024
- Took statements from insureds, claimants, and witnesses.
- Obtained and reviewed evidence, police reports, and scene investigations.
- Investigated losses and identified coverage issues
- determined liability, confirmed coverage, established damages, and negotiated settlement of claims.
Global Logistics Specialist
World Fuel Services
11.2021 - 06.2023
- Arrange fuel for customers worldwide (scheduled and ad-hoc flights), setting up and sending out Sales Orders to appropriate suppliers / airport contacts while Coordinating with Credit Control Department to ensure customers do not exceed their credit limits.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Financial Operations and Dispatch
World Fuel Services
12.2016 - 11.2021
- Responsibilities included Arranging fuel deliveries for customers in assigned territory, setting up and sending out Sales Orders to appropriate suppliers / airport contacts.
- Promoted to Fuel Logistics Specialist 11/2021
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FLSkills
- Licensed adjuster - ALL LINES (0620)
- Strong knowledge of estimating software such as CCC and Mitchells
- Proficient in estimation methods
- Insurance claims assessment
- Comprehensive vehicle inspection
- Policy interpretation
- Damage evaluation
- Repair planning
- Strategic insurance negotiation
- Detailed supplemental estimating
- Labor rate calculation
- Parts identification
- Knowledge of insurance protocols
Timeline
Collision Estimator
AutoNation
12.2024 - Current
Managed Repair Representative
Progressive Insurance
05.2024 - 11.2024
Claims Generalist
Progressive Insurance
06.2023 - 05.2024
Global Logistics Specialist
World Fuel Services
11.2021 - 06.2023
Financial Operations and Dispatch
World Fuel Services
12.2016 - 11.2021
High School Diploma -
Miami Sunset Senior High School
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