William G. Wasson
Summary
Professional experienced server with engaging personality and flexible approach. Upbeat, knowledgeable, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Server
Outrider Rooftop Lounge at Canopy by Hilton
01.2021 - 09.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Top of the Rock at Buttes Marriott Resort
10.2015 - 01.2020
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
SWB at Hyatt Regency Scottsdale
04.2010 - 11.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Cosmetology
Northland Pioneer College
Show Low, AZSkills
- Guest Engagement
- Exceptional customer service
- Strong Work Ethic
- Hospitality service expertise
- Food sales and promotion
- High-volume dining
- Food and beverage pairings
- Quality Control
- Professional Appearance
Timeline
Server
Outrider Rooftop Lounge at Canopy by Hilton
01.2021 - 09.2024
Server
Top of the Rock at Buttes Marriott Resort
10.2015 - 01.2020
Server
SWB at Hyatt Regency Scottsdale
04.2010 - 11.2015
Associate of Science - Cosmetology
Northland Pioneer College
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