Willie Burnett
Fairmont,NE
Summary
Dynamic and results-oriented professional with extensive experience in parts sales management at AutoZone and pharmacy operations across CVS and Walgreen's. Excelled in enhancing inventory control, boosting sales through effective merchandising, and leading teams to surpass productivity targets. Skilled in problem-solving and team leadership, demonstrated by streamlining processes and improving service quality.
Overview
10
10
years of professional experience
Work History
Parts Sales Manager
AutoZone
04.2021 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service departments for use in automobiles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and trained staff on product knowledge and customer service.
Pharmacy Technician
CVS Pharmacy
10.2020 - 02.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Lead Pharmacy Technician
Walgreen's Pharmacy
04.2015 - 09.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Criminal Justice
North Carolina A&T State University
Greensboro, NCHigh School Diploma -
Booker T Washington Public Charter High School
Washington, DC06-2015
Skills
- Sales Promotion
- Stock control
- Team Leadership
- Problem-Solving
- Upselling
- Merchandising knowledge
Timeline
Parts Sales Manager
AutoZone
04.2021 - Current
Pharmacy Technician
CVS Pharmacy
10.2020 - 02.2021
Lead Pharmacy Technician
Walgreen's Pharmacy
04.2015 - 09.2020
Criminal Justice
North Carolina A&T State University
High School Diploma -
Booker T Washington Public Charter High School
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