Willie Houff
Shreveport,LA
Summary
Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in customer service and problem resolution. Proven track record in optimizing inventory management and enhancing team performance. Skilled in training staff and fostering a collaborative environment, driving sales growth and operational efficiency. Committed to delivering exceptional customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowes Home Improvment
Shreveport, LA
03.2009 - 04.2026
- Oversaw daily operations to optimize workflow efficiency and uphold customer service excellence.
- Trained and mentored team members on product knowledge, safety protocols, and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Led team in achieving departmental goals through effective scheduling and task delegation.
Assistant Store Manager
Lowes Home Improvment
Shreveport, LA
04.2021 - 02.2022
- Directed daily store operations, ensuring adherence to company policies and procedures.
- Facilitated training and mentorship programs for staff on customer service standards and product knowledge.
- Established inventory management practices to enhance stock optimization and minimize shrinkage.
- Executed promotional events to enhance customer engagement and drive sales growth.
Sales Associate
Harrison Paint Company
Shreveport, LA
10.2007 - 08.2017
- Provided exceptional customer service, ensuring a positive shopping experience for all clients.
- Assisted customers in selecting appropriate paint products based on individual project needs.
- Maintained organized and visually appealing store displays to enhance product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Educated customers on product features, promoting informed purchasing decisions and satisfaction.
Target Corporation
Shreveport, LA
10.2007 - 08.2017
- Directed team efforts to achieve operational goals through strategic scheduling and resource allocation.
- Optimized inventory management processes to enhance accuracy and minimize stock discrepancies.
- Guided new team members to cultivate a collaborative and efficient work environment.
Education
High School Diploma -
Texarkana Arkansas High School
Texarkana, AR06.1993
Skills
Customer service
Problem resolution
Workplace safety
Problem-solving
Customer relations
Certification
Certified Forklift Operator
Completion of Lowe’s Assistant Manager Training Program
Completed Paint Applications and Product Knowledge Benjamin Moore Paints
Timeline
Assistant Store Manager
Lowes Home Improvment
04.2021 - 02.2022
Department Supervisor
Lowes Home Improvment
03.2009 - 04.2026
Sales Associate
Harrison Paint Company
10.2007 - 08.2017
Target Corporation
10.2007 - 08.2017
High School Diploma -
Texarkana Arkansas High School