Willie McKoy

• In addition to student housing, simultaneously managed other market-rate residential properties owned by the school.
• Achieved optimal results with operations to handle needs of more than 300 tenants across 218 property units.
• Successfully responded to resident complaints and concerns for over 200+ unit property.
• Reduced vacancy loss by teaming with directorship to strategize and improve marketing programs and business plans.
• Oversaw and enhanced work of 7 team members to promote optimal efficiency and obtained necessary results.
• Updated and enforced policies and procedures to enhance operational compliance.
• Developed quality control standards and methods to ensure regulatory compliance.
• Evaluated and recommended changes in income pricing strategies to remain competitive in the market.
• Successfully monitored to completion, the progress of capital improvement, construction and maintenance projects.
• Created and effectively followed annual operating budgets, reviewed invoices and tracked costs.
• Guided to completion, annual satisfactory rated internal and external quality audits.
• Received multiple awards for consistently achieving and surpassing performance targets.

Managed market-rate residential properties and student housing for school-owned assets, ensuring seamless operations and tenant satisfaction.

Updated and enforced established policies and procedures to maintain compliance and operational consistency.

Developed quality control standards and procedures to ensure compliance and drive improvements.

Cultivated relationships with staff to foster collaboration and improve service delivery.