Willie Mae Lightner
Osage Casino
TULSA,OK
17
years of professional experience
Dedicated guest service representative with a strong focus on enhancing customer experiences and problem-solving. Proven ability to ensure smooth transitions for guests and train new staff effectively.
Work History
Guest Service Representative
6 Years 9 Months- Managed guest check-ins and check-outs efficiently, ensuring smooth transitions for guests.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with various departments to enhance guest experiences and resolve concerns effectively.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Mortgage Customer Service Representative
10 Years- Provided exceptional customer service by addressing inquiries and resolving issues related to mortgage applications.
- Assisted clients with loan documentation, ensuring compliance with regulatory requirements and internal policies.
- Collaborated with cross-functional teams to streamline processes and enhance overall customer experience.
- Mentored new team members on procedures, enhancing onboarding efficiency and knowledge retention.
Education
Associate of Arts - Business Administration
Skills
Customer service
Guest relations
Issue resolution
Conflict resolution
Room service
Technical proficiency
Financial transactions
Detail-oriented
Timeline
Guest Service Representative
Osage Casino
03.2014 - 12.2020Read More
Mortgage Customer Service Representative
Bank of Oklahoma
03.2004 - 03.2014Read More
Oklahoma Junior College
Associate of Arts from Business Administration
Read More