Wilmer Villatoro
Cheeca Lodge and Spa
Islamorada
1
Language
1
year of professional experience
Dedicated server with exceptional customer service skills, adept at resolving complaints and enhancing guest satisfaction. Proven ability to manage high-volume situations effectively.
Work History
Server
4 Months- Processed guest payments efficiently using point-of-sale systems.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Adapted quickly to changing situations, including high-volume service periods.
- Served food and beverages promptly with focused attention to customer needs.
Server
6 Months- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Streamlined order-taking process to minimize wait times for diners.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Restaurant-server
6 Months- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Took orders accurately and efficiently, utilizing point-of-sale systems for transactions.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Education
High School Diploma
Skills
Hospitality service expertise
Exceptional customer service
Customer service
Order accuracy
Guest engagement
Team collaboration
Hospitality management
Languages
Spanish
Native or Bilingual
Timeline
Server
Cheeca Lodge and Spa
05.2026 - 09.2026Read More
Server
Tampa Bay Downs
11.2025 - 05.2026Read More
Restaurant-server
Southampton Golf Club
05.2025 - 11.2025Read More
Spring of Values
High School Diploma
Read More