Winhees Pierre
NEWARK,NJ
Summary
Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Le Marcelin Inn Hotel
Port-Au-Prince, Haiti
06.2017 - 08.2020
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered and directed incoming calls using multi-line telephone system.
Customer Service Representative
Brasserie De La Couronne
Port-Au-Prince, Haiti
03.2016 - 03.2017
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings 10% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Waitress
Cercle Bellevue
Port-Au-Prince, Haiti
01.2013 - 10.2015
- Answered phone calls for reservations or takeout orders in a professional manner.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed positive relationships with regular customers through friendly conversation.
Education
Some College (No Degree) - Hospitality And Tourism
CISA TECHNIQUE
Port-au-Prince07-2020
Bachelor -
Lycee Du Cent-Cinquentenaire
Port-au-Prince, Haiti12-2013
High School Diploma -
Le Messi
Port-au-Prince, Haiti07-2011
Skills
- Clerical Support
- Office Management
- Data Entry
- Organization Skills
- Positive and Professional
- Time Management
- Multi-Line Telephone Systems
- Customer Service
- Administrative Support
- Fluency: Haitian Creole and French
Languages
Haitian Creole
Professional
French
Professional
Spanish
Limited
Timeline
Receptionist
Le Marcelin Inn Hotel
06.2017 - 08.2020
Customer Service Representative
Brasserie De La Couronne
03.2016 - 03.2017
Waitress
Cercle Bellevue
01.2013 - 10.2015
Some College (No Degree) - Hospitality And Tourism
CISA TECHNIQUE
Bachelor -
Lycee Du Cent-Cinquentenaire
High School Diploma -
Le Messi
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