Winter Bivins
Lubbock,TX
Summary
Dynamic and dedicated professional with a proven track record at Whataburger, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Skilled in cash handling and multitasking, consistently achieving high performance standards while fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Crew Member
Whataburger
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
Nurses Aide
Oakwood Assisted Living
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted in patient mobility, improving their physical strength and independence with daily activities.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
- Improved patient outcomes by consistently following established protocols in wound dressing changes, catheter care, and medication administration assistance under nurse supervision.
- Supported rehabilitation efforts within the facility through consistent encouragement of patients to participate in therapy sessions as prescribed by physicians or therapists.
- Ensured adequate nutrition for patients by preparing meal trays according to dietary requirements and assisting with feeding if necessary.
Housekeeper
S&R Cleaning
10.2024 - 06.2025
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Crew Member
Wingshack
02.2024 - 11.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Housekeeper
Oakwood Assisted Living
08.2014 - 10.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Med Tech
Oakwood Assisted Living
02.2013 - 11.2015
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Prepared solutions, stains and reagents in accordance with standards.
Education
GED - None
Windham ISD
Burnet, TX05.2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Taking orders
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Verbal and written communication
- Drive-thru operations
- Store opening and closing
- Safety
- Resilience and persistence
- Hospitality service expertise
Timeline
Housekeeper
S&R Cleaning
10.2024 - 06.2025
Crew Member
Wingshack
02.2024 - 11.2024
Housekeeper
Oakwood Assisted Living
08.2014 - 10.2016
Med Tech
Oakwood Assisted Living
02.2013 - 11.2015
Crew Member
Whataburger
Nurses Aide
Oakwood Assisted Living
GED - None
Windham ISD