Winter Hammond
Slidell,LA
Summary
Dynamic front desk receptionist skilled in team collaboration and adaptability. Known for exceptional listening skills and telephone etiquette, consistently enhancing guest satisfaction through effective communication and professional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Doubletree By Hilton
Lafayette, LA
06.2024 - Current
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Maintained accurate records of guest accounts and billing information.
- Handled guest complaints professionally, resolving issues to enhance satisfaction.
- Processed incoming calls and redirected them to appropriate departments efficiently.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
Host/To-Go Server
Bonefish Grill Restaurants
Lafayette, LA
03.2024 - 08.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere for all patrons.
- Provided menu information and recommendations, improving overall dining experience for guests.
- Monitored dining area for cleanliness and organization, contributing to a pleasant environment.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server/Food Runner
The Blind Tiger
Slidell, LA
05.2023 - 08.2023
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health regulations.
- Developed thorough knowledge of menu items, facilitating informed recommendations for patrons.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant/Host/To-Go Server/Trainer/Server
Texas Roadhouse
Slidell, LA
06.2020 - 08.2022
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment.
- Trained new team members on restaurant protocols and service standards for consistency.
- Greeted customers warmly to provide exceptional customer service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Bachelor of Science - Psychology
University of Louisiana At Lafayette
Lafayette, LA12-2026
High School Diploma -
Northshore High School
Slidell, LA05-2022
Skills
- Attention to detail
- Time management
- Listening effectively
- Team collaboration
- Telephone etiquette
- Adaptability
Certification
ServSafe Manager
Timeline
Front Desk Receptionist
Doubletree By Hilton
06.2024 - Current
Host/To-Go Server
Bonefish Grill Restaurants
03.2024 - 08.2024
Server/Food Runner
The Blind Tiger
05.2023 - 08.2023
Server Assistant/Host/To-Go Server/Trainer/Server
Texas Roadhouse
06.2020 - 08.2022
Bachelor of Science - Psychology
University of Louisiana At Lafayette
High School Diploma -
Northshore High School