Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wislove Jean Louis

Brooklyn,NY

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

ModernMD Urgent Care
Brooklyn, NY
09.2021 - Current
  • Processing & verifying insurance coverage / collecting patient co-pays
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Greeting & guiding patients/addressing phone calls
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Registering over 50 patients in our electronic medical records system
  • Performing follow up calls, as assigned

Activity Therapist

Beacon Rehabilitation Center
Far Rockaway, NY
02.2018 - 08.2021
  • Planned and implemented therapeutic activities on group and individual basis to assist patients in achieving specific goals while in inpatient unit.
  • Assessed patients via observations and interviews, maintaining notes on needs, skills, interests and limitations.
  • Documented activity assessments, treatment goals, interventions and outcomes to supplement and reinforce patient medical record.

Home Health Aide

Personal Touch Home Health Care
Queens, NY
04.2019 - 05.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.

Certified Nursing Assistant

Daleview Nursing Home
Farmingdale, NY
05.2017 - 11.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Certified Nursing Assistant

Bainbridge Adult Day Care Center
Brooklyn, NY
01.2015 - 10.2018
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

High School Diploma -

Clara Barton High School
Brooklyn, NY
08.2014

Skills

  • Insurance Practices
  • Medical Data Collection
  • Caring and Empathetic
  • Knowledge of Community Services and Programs
  • Insurance Verification
  • Payment Collection
  • Calm and Effective Under Pressure
  • Medical Terminology
  • Customer Service
  • EMR Systems (ECW)
  • 50 WPM Typing Speed
  • Bilingual Haitian Creole and English
  • Clerical and Filing Support

Timeline

Patient Care Coordinator

ModernMD Urgent Care
09.2021 - Current

Home Health Aide

Personal Touch Home Health Care
04.2019 - 05.2020

Activity Therapist

Beacon Rehabilitation Center
02.2018 - 08.2021

Certified Nursing Assistant

Daleview Nursing Home
05.2017 - 11.2018

Certified Nursing Assistant

Bainbridge Adult Day Care Center
01.2015 - 10.2018

High School Diploma -

Clara Barton High School

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Wislove Jean Louis