Xavier Carvajal
Montes de Oca,San José
Summary
Proactive and results-oriented professional with extensive experience in property management at Airbnb and risk analysis at Citibank. Demonstrated expertise in property inspections and developing business continuity plans. Renowned for exceptional customer service and strong analytical skills, leading to significant improvements in operational efficiency and tenant satisfaction. Adept at fostering team collaboration and driving continuous improvement initiatives.
Overview
12
12
years of professional experience
Work History
Property Manager
Airbnb
05.2023 - 12.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Risk Operations Analyst
Citibank
05.2017 - 03.2023
- Developed business continuity plans to minimize disruptions caused by unforeseen events or incidents.
- Implemented robust controls within critical processes that resulted in a decrease in operational incidents related to risk factors.
- Established strong relationships with internal clients, fostering collaboration in addressing operational risks across departments.
- Conducted thorough data analysis to identify patterns, trends, and potential risks, informing business decisions.
Tech Support
Amazon
01.2013 - 12.2015
- Enhanced user experience by providing timely and effective tech support to kindle clients.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Education
BBA - Business
UCR
San Jose Costa Rica06-2013
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Languages
English
Full Professional
Timeline
Property Manager
Airbnb
05.2023 - 12.2024
Risk Operations Analyst
Citibank
05.2017 - 03.2023
Tech Support
Amazon
01.2013 - 12.2015
BBA - Business
UCR
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