Xavier Woods
Birmingham,AL
Summary
Accomplished assistant store manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. A motivational leader skilled at building relationships with customers, employees, and senior management.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Prime Communications AT&T
02.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Forklift Operator
Home Depot
08.2020 - 10.2021
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Streamlined order processing by accurately updating inventory management software after each task completion.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
Delivery Driver
Alabama Crown Distributing
12.2018 - 01.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
92F Petroleum Supply Specialist
US Army
02.2014 - 12.2017
- Improved fuel distribution efficiency by implementing new supply chain management strategies and inventory control systems.
- Enhanced safety protocols for storage and transportation of petroleum products, significantly reducing incident rates.
- Coordinated with multiple departments to streamline fuel procurement processes, resulting in cost savings and improved resource allocation.
- Maintained accurate records of petroleum supply levels, ensuring timely replenishment and minimizing stockouts.
- Trained junior personnel in proper handling techniques for hazardous materials, promoting workplace safety and compliance with regulations.
- Collaborated with suppliers to negotiate favorable contract terms, leading to lower costs and improved delivery timelines.
- Conducted regular risk assessments on petroleum storage and transportation operations, identifying vulnerabilities and implementing appropriate mitigation measures.
- Played a key role in planning and executing large-scale fueling operations, supporting mission-critical activities while adhering to strict budget constraints.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed established business practices and improved processes to reduce expenses.
Education
Bachelor of Science - Bussines Mangement
Faulkner University
Montgomery, AL03.2024
Skills
- Customer Relations
- Records Management
- Business Development
- Stock Management
- Store Organization
- Loss Prevention
- Time Management
- Workforce Management
- Sales Expertise
- Team Building and Leadership
- Problem-Solving
- Hiring and Training
- Microsoft Office Suite
- Store Opening and Closing
- Inventory Counting
- Goals and Performance
- Database Management
Timeline
Assistant Store Manager
Prime Communications AT&T
02.2022 - Current
Forklift Operator
Home Depot
08.2020 - 10.2021
Delivery Driver
Alabama Crown Distributing
12.2018 - 01.2019
92F Petroleum Supply Specialist
US Army
02.2014 - 12.2017
Bachelor of Science - Bussines Mangement
Faulkner University
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