Ximena Rivera
Dallas,TX
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
Work History
Shift Leader
Big Shucks Oyster Bar
Dallas, Texas
01.2024 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints promptly and professionally.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Cashier
Burger House
Dallas, Texas
04.2022 - 03.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
Education
High School Diploma -
Skyline High School
Dallas, Texas05-2023
Skills
- Customer service
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Sales and upselling
- Issue resolution
- Positive attitude
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Shift Leader
Big Shucks Oyster Bar
01.2024 - Current
Cashier
Burger House
04.2022 - 03.2024
High School Diploma -
Skyline High School