XION HEPBURN
Brightway Insurance
Charlotte,NC
2
years of professional experience
Detail-oriented and client-focused professional with a background in marketing, customer service, and relationship management. Skilled at building strong client relationships, understanding customer needs, and communicating complex information clearly. Organized, adaptable, and results-driven, with a strong interest in helping clients identify insurance solutions that align with their needs and goals.
Work History
Client Service Representative
1 Year 4 Months- Provided exceptional customer support to clients, addressing inquiries and resolving issues promptly.
- Managed policy renewals and updates, ensuring accuracy and compliance with company standards.
- Trained new team members on systems and processes to enhance service delivery efficiency.
- Collaborated with underwriters to facilitate timely processing of insurance applications and claims.
Repapering Specialist
4 Months- Analyzed client needs to provide tailored financial solutions and enhance service delivery.
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Assisted in the development of strategic client engagement initiatives to strengthen relationships.
- Managed documentation and compliance processes, ensuring accuracy and adherence to regulatory standards.
Chat Support Representative
6 Months- Delivered exceptional customer support through live chat, resolving inquiries efficiently and effectively.
- Collaborated with team members to troubleshoot complex issues, ensuring timely resolutions for clients.
- Documented customer interactions accurately in CRM system, maintaining detailed records for future reference.
- Trained new hires on best practices for chat support, enhancing team performance and service quality.
Education
Master of Science - Digital Marketing
Bachelor of Science - Biology, Communication & Media Studies
Skills
HIPAA Compliance
Insurance Verification
Customer Service Management
Employee Training
Talent Recruitment
Account management
Underwriting expertise
Escalation management
LICENSES & CREDENTIALS
Licensed Insurance Producer — 26 States
Property & Casualty | Life & Health
Non-resident licenses held across 26 states; active and in good standing
Timeline
Client Service Representative
Brightway Insurance
04.2025 - CurrentRead More
Repapering Specialist
LPL Financial
10.2024 - 02.2025Read More
Chat Support Representative
Positecusa
04.2024 - 10.2024Read More
Winston-Salem State University
Bachelor of Science from Biology, Communication & Media Studies
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Wake Forest University
Master of Science from Digital Marketing
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