Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yadel Ramirez

El Paso,TX

Summary

Proven leader and effective communicator, adept in customer service and problem-solving, with a track record of enhancing team efficiency at Tropical Smoothie Café. Excelled in cash handling and fostering customer engagement, significantly improving service delivery. Skilled in training and mentoring staff, ensuring adherence to safety protocols and operational excellence.

Overview

2
2
years of professional experience

Work History

Crew Member

Tropical Smoothie Café
El Paso, TX
12.2023 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Shift Leader

Cold Stone Creamery
El Paso, TX
06.2022 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Bachelor Of Biochemistry - Biochemistry

NMSU
Las Cruces, NM

Associate Of Applied Arts - Science Education

EPCC
El Paso, TX
05.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Interactive communication skills
  • Safe Food Handling

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

Tropical Smoothie Café
12.2023 - 05.2024

Shift Leader

Cold Stone Creamery
06.2022 - 12.2023

Bachelor Of Biochemistry - Biochemistry

NMSU

Associate Of Applied Arts - Science Education

EPCC
Yadel Ramirez