Yadira Wukmir
Monrovia,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, best practices, and related options.
Overview
12
12
years of professional experience
Work History
Early Morning Stock Associate
Ross Stores
10.2024 - Current
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
Merchandising Associate
Macys Department Store
09.2018 - 05.2020
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Receiving Specialist
Toys R Us
09.2016 - 06.2017
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Pet Care Associate
Petsmart
12.2014 - 02.2016
- Delivered continuous focus and attention to kept animals, promoting high level of care and oversight
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Responsible for the health and safety of the live pets in the store
- Greet the client face to face and go over medications and departing instructions prior to bringing up the pet
- I have an eye for detail and a passion for caring for fish, reptiles, birds, and all types of animals
- Responsible to educate customers about diseases and how to prevent them
- Responsible to administer medication to animals
General Clerk
JNR Bookeeping And Tax Services
01.2013 - 12.2014
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
Education
Associate of Science - Veterinarian Assisting
Pasadena City College
Pasadena, CAHigh School Diploma -
Arroyo High School
El Monte, CA06.2011
Skills
- Compassion and Empathy
- Patient
- Attention to Detail
- Interpersonal Skills
- Decision Making
- Observational skills
- Customer Service
- Conflict Resolution
- Organizational Skills
Languages
Spanish
Native or Bilingual
Contact
Monrovia, CA 91016
Education
El Monte, CA,Pasadena, CA
Timeline
Early Morning Stock Associate
Ross Stores
10.2024 - Current
Merchandising Associate
Macys Department Store
09.2018 - 05.2020
Store Receiving Specialist
Toys R Us
09.2016 - 06.2017
Pet Care Associate
Petsmart
12.2014 - 02.2016
General Clerk
JNR Bookeeping And Tax Services
01.2013 - 12.2014
High School Diploma -
Arroyo High School
Associate of Science - Veterinarian Assisting
Pasadena City College