Yael Martinez
Queens,NY
Summary
Detail-oriented team player with strong organizational skills. Driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently if necessary. Open to learning new things and maintaining knowledge with ease.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Chipotle Grill
Manhattan, NY
10.2023 - Current
- Worked front counter, grill and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Shift Leader
Naya Mediterranean Cuisine
Brooklyn, NY
04.2023 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Warehouse Support
SKI Beer
New York, NY
06.2020 - 08.2021
- Supported warehouse operations when needed by assisting with inventory management tasks.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment
- Supported warehouse operations by receiving and documenting merchandise for delivery and return
- Supported warehouse operations by keeping inventory of all merchandise entering or exiting the warehouse
Product Demonstrator
J-vision
New York, NY
07.2019 - 03.2020
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Demonstrated and described products and methods to persuade consumers to purchase products
- Provided detailed product information using lectures, films, charts and/or slide shows
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Assisted customers in locating items, addressed questions and provided product samples.
- Maintained detailed records of demonstration results to inform future improvements in presentation content or techniques.
Education
No Degree - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
High School For Arts And Business
Corona, NY06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Interactive communication skills
- Safe Food Handling
- Creative Thinking
- Bilingual and Fluent in English and Spanish
Certification
Food Handler’s License, Issued 08/2023
Timeline
Crew Member
Chipotle Grill
10.2023 - Current
Shift Leader
Naya Mediterranean Cuisine
04.2023 - 10.2023
Warehouse Support
SKI Beer
06.2020 - 08.2021
Product Demonstrator
J-vision
07.2019 - 03.2020
No Degree - Accounting
Borough of Manhattan Community College of The City University of New York
High School Diploma -
High School For Arts And Business