Yael Martinez
Queens,NY
Summary
I’m an extremely dedicated worker with more than 5+ years of working experience and 2+ years of food management experience. I retain information superbly and have a hunger to continue to learn more, as I am very willing to continue to add knowledge to become not just a better worker, but overall a better person, which is my working goal every single day.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Naya Mediterranean Cuisine
Manhattan, New York
01.2025 - Current
- Trained and mentored new team members on restaurant procedures and customer service.
- Implemented food safety standards and maintained cleanliness in the kitchen area.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Utilized POS systems efficiently for order processing and inventory management.
Service Manager
Chipotle Mexican Grill
Manhattan, New York
10.2023 - Current
- Worked front counter, grill and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained and mentored team members on customer service techniques and food safety.
- Enforced health and safety regulations to maintain a clean work environment.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Shift Leader
Naya Mediterranean Cuisine
04.2023 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Warehouse Support
SKI Beer
06.2020 - 08.2021
- Supported warehouse operations when needed by assisting with inventory management tasks.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment
- Supported warehouse operations by receiving and documenting merchandise for delivery and return
- Supported warehouse operations by keeping inventory of all merchandise entering or exiting the warehouse
Product Demonstrator
J-vision
07.2019 - 03.2020
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Demonstrated and described products and methods to persuade consumers to purchase products
- Provided detailed product information using lectures, films, charts and/or slide shows
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Assisted customers in locating items, addressed questions and provided product samples.
- Maintained detailed records of demonstration results to inform future improvements in presentation content or techniques.
Education
High School Diploma -
High School For Arts And Business
Corona, NYNo Degree - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Interactive communication skills
- Safe Food Handling
- Creative Thinking
- Bilingual and Fluent in English and Spanish
- Cash handling
Certification
Food Handler’s License, Issued 08/2023
Timeline
Shift Leader
Naya Mediterranean Cuisine
01.2025 - Current
Service Manager
Chipotle Mexican Grill
10.2023 - Current
Shift Leader
Naya Mediterranean Cuisine
04.2023 - 10.2023
Warehouse Support
SKI Beer
06.2020 - 08.2021
Product Demonstrator
J-vision
07.2019 - 03.2020
High School Diploma -
High School For Arts And Business
No Degree - Accounting
Borough of Manhattan Community College of The City University of New York