Yago Silva
Peabody,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Sweetgreen
Peabody
04.2024 - Current
- Set specific goals for projects to measure progress and evaluate end results.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Developed promotional strategies to attract more customers during slow periods.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Crew Member
Dunkin' Donuts
Danvers, Massachusetts
08.2022 - 04.2024
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
Skills
- Cash handling
- Team leadership
- Customer service
- Problem solving
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Affiliations
- I like to run on my free time
- Frequent the gym
- I like to read
Certification
- ServSafe Food Manager Certification
Timeline
Shift Leader
Sweetgreen
04.2024 - Current
Crew Member
Dunkin' Donuts
08.2022 - 04.2024