Yahdira Moran-Mata
San Antonio
Summary
Motivated and dependable professional with diverse experience in customer service, retail, and food service. Strong communication skills, the ability to work in fast-paced environments, and dedicated to providing excellent service. Seeking an opportunity to contribute to a team-oriented workplace while continuing to grow professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Vehicle Management Solutions
San Antonio
02.2022 - 01.2025
- Answered and dispatched service calls for vehicle towing and impounding.
- Communicated effectively with drivers, law enforcement, and customers.
- Used dispatch software to coordinate driver assignments.
- Provided customer service in high-stress situations.
- Verified vehicle information and processed impound releases.
- Handled cash and credit card payments for impound fees.
- Ensured compliance with local and state regulations for impounded vehicles.
Fabric Department Associate
Hobby Lobby
San Antonio
10.2021 - 06.2022
- Measured, cut, and labeled fabric accurately according to customer specifications.
- Maintained a clean and organized fabric department, including restocking bolts, and organizing displays.
- Assisted with inventory management and pricing updates.
- Collaborated with team members to meet store goals, and maintain a positive shopping environment.
- Handled customer inquiries and returns in a professional friendly manner.
Retail Sales Associate
TJ Maxx
San Antonio
07.2021 - 10.2021
- Maintained a clean and organized sales floor, fitting room, and stock area.
- Restocked merchandise, and ensured proper product placement and signage.
- Processed new inventory, including tagging, folding, and security tagging items.
- Operated the cash register, processed transactions, returns, and exchanges accurately.
Dispatcher
Vehicle Management Solutions
San Antonio
02.2020 - 04.2021
- Answered and dispatched service calls for vehicle towing and impounding.
- Communicated effectively with drivers, law enforcement, and customers.
- Used dispatch software to coordinate driver assignments.
- Provided customer service in high-stress situations.
- Verified vehicle information and processed impound releases.
- Handled cash and credit card payments for impound fees.
- Ensured compliance with local and state regulations for impounded vehicles.
Delivery Driver
Pizza Hut
San Antonio
05.2019 - 02.2020
- Delivered food orders promptly and accurately to customers, while maintaining excellent customer service.
- Assisted with in-store duties, including order packing, food prep, and cleaning tasks.
- Communicated effectively with customers regarding delivery times, order issues, or directions.
- Handled cash and credit transactions, ensuring accurate change and receipts.
Education
Esthetician Diploma -
Vogue College of Cosmetology
San Antonio, TX02-2020
High School Diploma -
Memorial High School
San Antonio, TX06-2015
Skills
- Communication
- Teamwork
- Time management
- Problem Solving
- Adaptability
- Customer service
- Work ethic
- Basic Tech Skills
Certification
- Vehicle Storage Facility Employee License
- TABC & Food Handlers License
Languages
Spanish
Professional
English
Professional
Timeline
Dispatcher
Vehicle Management Solutions
02.2022 - 01.2025
Fabric Department Associate
Hobby Lobby
10.2021 - 06.2022
Retail Sales Associate
TJ Maxx
07.2021 - 10.2021
Dispatcher
Vehicle Management Solutions
02.2020 - 04.2021
Delivery Driver
Pizza Hut
05.2019 - 02.2020
Esthetician Diploma -
Vogue College of Cosmetology
High School Diploma -
Memorial High School