Yaima Piloto
Miami
Summary
Dedicated Front Desk Coordinator skilled in appointment scheduling, patient check-in, and insurance verification. Committed to providing exceptional customer service and ensuring smooth office operations.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Sanitas Dental Doral
Miami
05.2024 - Current
- Managed patient check-ins and check-outs to ensure smooth operations.
- Coordinated appointment scheduling and confirmed patient visits daily.
- Assisted with insurance verification and billing inquiries for patients.
- Treatment planning support: collaborate in the creation of treatment plans and coordinate with the dental team.
- Maintained cleanliness and organization of the front desk area.
- Communicated effectively with dental staff to streamline patient flow.
- Handled incoming calls, directing inquiries to appropriate team members.
- Processed new patient forms and updated electronic dental records promptly.
- Provided exceptional customer service, addressing patient concerns professionally.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Opened the office and completed closing paperwork and procedures daily.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
Dentist
Clinica Dental Spa California Dreams
Puebla
02.2023 - 10.2023
- Skill in the use and handling of medical and dental equipment and materials.
- Clinical reasoning, including identification of signs and symptoms and establishing a diagnosis and treatment plan.
- Analytical reasoning skills.
- Experience serving children, adolescents, and older adults.
Dentist
Clinic Ernesto Guevara de la Serna.
Cienfuegos
09.2016 - 11.2022
- General dentistry.
Education
General Dentistry -
Raul Dorticos Torrado University of Medical Scienc
Cienfuegos, Cuba06-2016
Skills
- Appointment scheduling
- Patient check-in
- Insurance verification
- Electronic records management
- Treatment planning support
- Customer relationship management
Affiliations
- LANGUAGES, SPORTS, MUSIC; DANCE
Languages
Spanish
Native/ Bilingual
English
Limited
Accomplishments
- Graduated with Gold Honors for having completed with a 9.9 GPA in 2016.
Timeline
Front Desk Coordinator
Sanitas Dental Doral
05.2024 - Current
Dentist
Clinica Dental Spa California Dreams
02.2023 - 10.2023
Dentist
Clinic Ernesto Guevara de la Serna.
09.2016 - 11.2022
General Dentistry -
Raul Dorticos Torrado University of Medical Scienc