Yaisid Kostov
Canton,Georgia
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Cherokee Pediatric
Canton, GA
03.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Medical Translator
Georgia Highlands
Canton, GA
05.2003 - 04.2008
- Navigated cultural nuances during translations, fostering greater understanding and empathy among healthcare providers and patients.
- Collaborated with interdisciplinary teams to ensure consistent language usage across all translated documents.
- Coordinated with hospital staff to arrange interpreter services for non-English speaking patients upon admission or appointment scheduling.
- Supported clinical trials involving non-English speaking participants by providing accurate translation services throughout the study process.
Education
Bachelor Of Administrative Studies -
Antonio Lenis
Colombia 11.1993
Skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Office Organization
- File Organization
- Hospitality services
- Front Office Management
- Sensitive information handling
- Work Prioritization
- Customer Service
- Listening Skills
- Time Management
Timeline
Front Desk Receptionist
Cherokee Pediatric
03.2019 - Current
Medical Translator
Georgia Highlands
05.2003 - 04.2008
Bachelor Of Administrative Studies -
Antonio Lenis