Yakira Tucker
Raleigh,NC
Summary
Dedicated professional with strong organizational skills and a commitment to patient confidentiality. Experienced in managing patient inquiries and optimizing appointment scheduling to enhance service delivery.
Compassionate Patient Coordinator skilled in managing patient records and inquiries. Known for fostering positive relationships and ensuring effective communication between patients and dental staff, ready to contribute to improved office operations and patient satisfaction.
Knowledgeable Desired support with background in coordinating patient care and ensuring seamless communication between medical staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient records and facilitate smooth operational workflows.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Night And Day Dentall
Raleigh, NC
05.2025 - Current
- Coordinated patient schedules to optimize appointment availability and reduce wait times.
- Managed patient inquiries and provided information on dental services and procedures.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Facilitated communication between patients and dental staff to enhance service delivery.
- Organized patient follow-ups to ensure compliance with treatment plans and appointments.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
Customer Service Representative
Bright Solutions Home Helpers
Charlotte, NC
01.2018 - 08.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and best practices to enhance service delivery.
- Streamlined order processing by implementing efficient workflows, reducing response times significantly.
- Developed and maintained positive relationships with clients to foster loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Enloe High School
Raleigh, NDSkills
Patient confidentiality
Appointment scheduling
Office administration
Customer service
Organizational skills
Relationship building
Patient documentation
Patient records management
Documentation
Verbal and written communication
Goal setting
Meeting preparation
New hire training
Accomplishments
- Brought about key improvement by specific action
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Achieved commutation by completing task with accuracy and efficiency.
Timeline
Patient Coordinator
Night And Day Dentall
05.2025 - Current
Customer Service Representative
Bright Solutions Home Helpers
01.2018 - 08.2024
High School Diploma -
Enloe High School