Yamil Arce
Wesley Chapel,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
BDC Representative
BMW Of Wesley Chapel
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
Service Lane Manager
BMW Of Wesley Chapel
06.2022 - 08.2023
- Enhanced customer satisfaction by efficiently managing service lane operations and addressing client concerns.
- Streamlined workflow processes for improved productivity, implementing effective scheduling and task delegation.
- Increased employee performance by providing ongoing training, coaching, and feedback to team members.
- Reduced wait times for customers with strategic resource allocation and appointment scheduling.
Service Porter
BMW Of Wesley Chapel
09.2021 - 06.2022
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Increased service efficiency by maintaining a clean, organized, and well-stocked workspace for technicians.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
Education
Bachelor of Science - Cyber Security - Computer Engineering
University of South Florida
Tampa, FL08.2026
Associate of Arts -
Pasco Hernando State College
Wesley Chapel, FL05.2023
Skills
- Customer Service
- Goal-Oriented
- Team Work
- Highly Organized
- Attention to Detail
- Critical thinking
Timeline
BDC Representative
BMW Of Wesley Chapel
08.2023 - Current
Service Lane Manager
BMW Of Wesley Chapel
06.2022 - 08.2023
Service Porter
BMW Of Wesley Chapel
09.2021 - 06.2022
Bachelor of Science - Cyber Security - Computer Engineering
University of South Florida
Associate of Arts -
Pasco Hernando State College
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