Yamileth Ceron
Lakewood
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
3
3
years of professional experience
Work History
Optician
Americas Best Contacts And Eyeclasses
07.2023 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Sales Associate
Express Clothing
04.2023 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Car Wash Employee
Shur Kleen Carwash
08.2022 - 02.2023
- Enhanced team productivity by maintaining a clean and organized work environment.
- Reduced customer wait times by streamlining the car wash process and working effectively with team members.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Contributed to company growth with upselling additional services such as waxing, interior detailing, and tire treatments.
- Exceeded sales targets by effectively promoting monthly specials, memberships, or discounts to potential customers.
Crew Team Member
Chick-fil-A
06.2021 - 06.2022
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Education
Associate of Applied Science - Accounting
Bates Technical College
Tacoma, WA03.2025
Skills
- Product Upselling
- Optical orders
- Computer Skills
- Insurance Billing
- Problem-solving aptitude
- Teamwork and Collaboration
- Multitasking
- MS Office
- Quickbooks
- Sales Strategies
- POS System Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
Americas Best Contacts And Eyeclasses
07.2023 - Current
Sales Associate
Express Clothing
04.2023 - 11.2023
Car Wash Employee
Shur Kleen Carwash
08.2022 - 02.2023
Crew Team Member
Chick-fil-A
06.2021 - 06.2022
Associate of Applied Science - Accounting
Bates Technical College
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