Yaneli Reynaga
La Vergne,TN
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
10
10
years of professional experience
Work History
Property Manager
Rock Springs Village
- Evictions, Late Notices, Payment delinquencies, Work orders, Vacancies
Leasing Consultant
First Communities
- Run Applications, Handle vacancies and move outs, Work Orders, Walk the property, Evictions, Delinquencies, Payments, Experience in Yardi, Knock, Jostle, LRO
Property Manager
RPM Living
Antioch, TN
02.2024 - Current
- Acknowledge in Yardi,Elevate,rentcafe,Knock,SAPConcur,UKG and salesforce
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Generate monthly financial reports for property owners,providing clear insights into financial performance and projections.
- manage relationships with property investors, ensuring their goals and expectations are met.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Train and Mentor Leasing agents to provide ongoing training and mentorship to leasing agents to enhance their sales skills and knowledge of property management practices.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Organized regular community events to build connections among residents and enhance their living experience.
Legal Assistant Manager
Melissa Anderson Law Office
10.2017 - 10.2018
- Answer multiple phone lines, Triage client calls based on legal urgency, Accept client payments and create client receipts reflecting current balance, Update and maintain all attorney calendars, Set client appointment, Interpret for Spanish speaking clients, Open and close office, File confidential client documents, File client records, Prepare complex legal documents for trial, Assist attorneys with bond motions, hearings, and immigration cases, Conduct legal research
Recruiting
Sure Staffing
03.2017 - 09.2017
- Created and implemented marketing scheme for new hires, Answered multiple phone lines, Prepared and briefed recruiting statistics, Utilized various media platforms to recruit and promote job opportunities
Front Office Representative
Sleep Inn
12.2016 - 02.2017
- Created reservations, Answered multiple phone lines, Managed daily inventory, Processed sales and closed daily register balance, Maintained supply inventory
District Manager
Metro PCS
05.2014 - 08.2016
- Interviewed clients and determined their financial needs, Created a sales package tailored to individual client's needs and budget, Prepared sales contracts, Created costs analysis of each contract to determine profitability, Prepared and conducted financial presentations for marketing purposes, Responsible for employee recruiting and training, Managed merchandise stock and ordering of all supplies, Managed employee schedules for large sales staff
Education
Smith County High School
01.2011
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Team leadership and supervision
- Financial reporting and analysis
- Tenant relations management
- Property Maintenance Coordination
- Lease Renewals
- Tenant relations
- Multi-family property management
Timeline
Property Manager
RPM Living
02.2024 - Current
Legal Assistant Manager
Melissa Anderson Law Office
10.2017 - 10.2018
Recruiting
Sure Staffing
03.2017 - 09.2017
Front Office Representative
Sleep Inn
12.2016 - 02.2017
District Manager
Metro PCS
05.2014 - 08.2016
Property Manager
Rock Springs Village
Leasing Consultant
First Communities
Smith County High School