Yanelly Juarez
Santa Ana,CA
Summary
Hardworking individual with hospitality experience and a passion for providing exceptional service. Familiar in efficiently organizing seating arrangements and cashier duties to optimize guest satisfaction. Thrives in fast-paced environments and excels at managing high workloads.
Overview
2
2
years of professional experience
Work History
Cashier
Wienerschnitzel
Santa Ana , CA
02.2023 - Current
- Greeted customers and answered any questions they had about the store's products on the menu.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
Host/Restaurant Hostess
Alessa By Chef Pirozzi
Laguna Beach, CA
08.2022 - 02.2023
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Professionally greeted and seated VIP/Montage guests to designated areas and provided guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA05-2024
Some College (No Degree) -
Santa Ana College
Santa Ana, CASkills
- Customer Assistance
- Hospitality and accommodation
- Customer service excellence
- Written and verbal communication
- Order Taking
- Time management skills
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- Spirit Of The Macy- Bright Spot Award
- OC Dancer Of The Year Nominee Award
Timeline
Cashier
Wienerschnitzel
02.2023 - Current
Host/Restaurant Hostess
Alessa By Chef Pirozzi
08.2022 - 02.2023
High School Diploma -
Santa Ana High School
Some College (No Degree) -
Santa Ana College
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