Websites
Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteering at Soup Kitchen in and around Norfolk
Timeline
OfficeManager
Yanique Tennessee

Yanique Tennessee

Virginia Beach,Virginia

Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

16
16
years of professional experience

Work History

Account Executive

Dish Network Corp
12.2020 - 06.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Managed sales cycle to maintain solid customer base.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.

Unemployment Claims Specialist

Tyme Global
03.2018 - 12.2020
  • Assisted clients with completion of applications and paperwork.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.

Debt Collections Administrator

Unicomer Jamaica LTd
02.2007 - 02.2018
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Education

Certification - Sales Management

Hub Spot Academy
Online
06.2023

Master of Arts - Education And Psychology

Catholic College of Mandeville
Jamaica
09.2011

Certification - Data Entry

Heart Trust NTA
Jamaica
09.2009

Associate of Arts - Account

Association of Accounting Technician
Management Institute For National Development
09.2004

Skills

  • Needs Assessment
  • Product and Service Sales
  • Sales Strategies Implementation
  • Lead Generation
  • Account Management
  • Goals and Performance
  • Client Campaigns
  • Service Coordination
  • Prospecting and Cold Calling
  • Strategic Selling

Accomplishments

  • Achieved Team lead through effectively helping with initiating a task to train new recruits.
  • Achieved 110% by completing platinum status within my first 6 months and boasted 100% accuracy and efficiency, which promoted me Account Executive.
  • Supervised team of 110 Bailiffs and 17 subordinates staff members.

Volunteering at Soup Kitchen in and around Norfolk

Since i Immigrated to America i felt the need to give back and made new connections with the less fortunate. I was prompted to assist where the needs arise. I went to the Church  Soup Kitchen and fell in love. Any spare time i have, i use it to serve others.

Timeline

Account Executive

Dish Network Corp
12.2020 - 06.2023

Unemployment Claims Specialist

Tyme Global
03.2018 - 12.2020

Debt Collections Administrator

Unicomer Jamaica LTd
02.2007 - 02.2018

Certification - Sales Management

Hub Spot Academy

Master of Arts - Education And Psychology

Catholic College of Mandeville

Certification - Data Entry

Heart Trust NTA

Associate of Arts - Account

Association of Accounting Technician
Yanique Tennessee