Yaretzi Campa

• Managed guest seating and waitlist, optimizing flow and enhancing dining experience.
• Trained new host staff on operational procedures and customer service standards.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Resolved guest complaints efficiently, ensuring satisfaction and retention.
• Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
• Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.

• Assisted customers with product inquiries and service options, enhancing overall satisfaction.
• Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
• Maintained organized inventory displays, contributing to efficient product accessibility and visibility.

Only worked in the summer or when help is needed.