Summary
Overview
Work History
Education
Skills
Timeline
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Yasmine Stanford

Chicago

Summary

Customer-focused Administrative Assistant with over 3 years of experience providing high-volume administrative and customer service support in fast-paced environments. Skilled in managing sensitive data, coordinating schedules, and handling high call volumes with professionalism and accuracy. Recognized for strong attention to detail, clear communication, and a commitment to creating a positive client experience.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

JPMorgan Chase
03.2023 - Current
  • Process daily transactions with high level of accuracy and confidentially, aligning with handling sensitive customer information.
  • Provide frontline support by answering and directing high volumes of calls daily, ensuring clients are guided to the appropriate department.
  • Ability to pay very close attention to detail to focus and meet required deadlines.
  • Manage numerous tasks simultaneously by coordinating project schedules, organizing meetings, and maintaining timelines to ensure timely completion of deliverables.
  • Maintain precise documentation and records, supporting compliance and accuracy.

Data Entry Clerk

JPMorgan Chase
09.2020 - 10.2022
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Worked alongside a team, as well as, individually to produce the best quality of work, with minimum supervision.
  • Delivered quality customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained files and drafted/distributed correspondence to the right department by keeping an organized workspace.

Student Success Coach

City Year
08.2019 - 06.2020
  • Mentored and supported students individually and in groups, demonstrating empathy and effective communication.
  • Organized and planned community school-wide events for the success of student engagement.
  • Built strong interpersonal skills by working with diverse groups to achieve common goals.


Education

Bachelor of Arts - Business Administration

Illinois College
Jacksonville, IL
05.2019

Skills

  • Office Administration
  • Computer Skills
  • Microsoft Office
  • Time Management
  • Customer Service
  • Phone Etiquette
  • Organizational

Timeline

Administrative Assistant

JPMorgan Chase
03.2023 - Current

Data Entry Clerk

JPMorgan Chase
09.2020 - 10.2022

Student Success Coach

City Year
08.2019 - 06.2020

Bachelor of Arts - Business Administration

Illinois College

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