YASMINE STANFORD
Amergis Healthcare Staffing
Highland,IN
5
years of professional experience
Detail-oriented Administrative Assistant with over 3 years of experience delivering high-volume administrative and customer service support in fast-paced settings. Expert in managing sensitive data and coordinating schedules while handling high call volumes. Committed to enhancing client satisfaction through clear communication and efficient service.
Work History
Administrative Assistant
5 Months- Front desk support by answering all calls/emails, directed inquiries to appropriate personnel, greeted all incoming guests.
- Provided administrative support to principal, including scheduling meetings and appointments, preparing agendas, taking attendance, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained office inventory by assisting with supply orders.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
Clerk Administrator
2 Years 9 Months- Processed payments, verified customer information and entered data into the system, answered all questions/concerns.
- Organized information into databases, spreadsheets, and documents using advanced computer skills.
- Performed clerical duties such as: filing/faxing sensitive paperwork. Stocking/ordering supplies. Working in a team to complete high volume workload.
- Compiled data and created detailed reports for management review.
- Utilized problem-solving skills to resolve customer complaints quickly.
Remittance Processor
1 Year 7 Months- Managed 20+ customer accounts, ensuring accurate and precise information.
- Maintained updated records of all transactions to ensure compliance with company policies and procedures.
- Successfully processed large volumes of remittance payments in a timely manner, utilizing strong organizational and multitasking skills.
- Identified discrepancies in remittance documents, investigated them thoroughly, and took corrective action as needed.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
Education
Bachelor of Arts - Business Administration
Skills
Office Administration
Microsoft Office
Advanced computer use
Data entry
Time Management
Customer Service
Interpersonal Skills
Timeline
Administrative Assistant
Amergis Healthcare Staffing
02.2026 - 07.2026Read More
Clerk Administrator
JPMorgan Chase
03.2023 - 12.2025Read More
Remittance Processor
JP Morgan Chase
03.2021 - 10.2022Read More
Illinois College
Bachelor of Arts from Business Administration
Read More