Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Yasmine Thomas

Hutto,TX

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Nike and Smoothie King. Excelled in customer service and team leadership, significantly improving team performance and operational efficiency. Skilled in conflict resolution and customer assistance, showcasing exceptional work ethic and empathy.

Overview

4
4
years of professional experience

Work History

Cashier

Nike
12.2022 - Current
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for each customer.

  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Athlete Sales Associate

Nike Factory Outlet
06.2022 - Current
  • Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
  • Conducted product demonstrations for customers, showcasing features and benefits that met their unique fitness goals.
  • Increased customer satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
  • Handled merchandise returns and exchanges efficiently, maintaining positive relationships with customers during potentially challenging interactions.

Team Leader

Smoothie King
03.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Assisted in recruitment to build team of top performers.

Education

Business Management

Prairie View A & M University
Prairie View, TX
05.2027

Skills

  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer Service

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Cashier

Nike
12.2022 - Current

Athlete Sales Associate

Nike Factory Outlet
06.2022 - Current

Team Leader

Smoothie King
03.2021 - Current

Business Management

Prairie View A & M University

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Yasmine Thomas