Yazmin Lopez
Westminster,CO
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Target and Taco Bell. Proven ability to resolve complaints and enhance guest relations, ensuring satisfaction. Skilled in financial transactions and adept at training staff to improve service quality. Committed to creating welcoming environments and optimizing operational efficiency.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Target
Westminster, CO
11.2025 - 02.2026
- Assisted customers with product inquiries and service-related issues to enhance shopping experience.
- Handled cash transactions accurately, ensuring efficient checkout processes for guests.
- Collaborated with team members to maintain store cleanliness and organization, promoting a welcoming environment.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Trained new staff on customer service protocols and operational procedures to ensure consistency in service delivery.
Front Desk Receptionist
Quality Inn
Louisville, CO
11.2024 - 05.2025
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated reservations and guest inquiries using property management software for streamlined operations.
- Handled cash transactions accurately, maintaining financial integrity of front desk operations.
- Resolved guest complaints swiftly, demonstrating strong problem-solving skills and commitment to service excellence.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met consistently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted and assisted guests during check-in and check-out processes, ensuring a positive first impression.
Family Business
Dusterbuster Bros
N/A
08.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleaning clients homes
- Painted clients homes
General Manager
Taco Bell
Broomfield, CO
09.2021 - 08.2022
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Led team in implementing training programs to enhance employee performance and retention.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Developed marketing strategies to increase store visibility and drive sales growth.
- Analyzed financial reports to identify trends and inform budgetary decisions.
- Coordinated scheduling and staffing to maintain optimal service levels during peak hours.
Education
High School Diploma -
Pathways Future Center
Thornton, CO05.2024
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Financial transactions
- Flexible schedule
- Payment processing
- Guest orientation
- Complaint handling
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Target
11.2025 - 02.2026
Front Desk Receptionist
Quality Inn
11.2024 - 05.2025
Family Business
Dusterbuster Bros
08.2023 - 11.2024
General Manager
Taco Bell
09.2021 - 08.2022
High School Diploma -
Pathways Future Center