Yazmin Manzanares
Summary
Self-motivated professional with extensive experience in customer service and front desk operations. Known for a pleasant personality and a strong aptitude in payment processing and client communication. Committed to maintaining a positive atmosphere while efficiently addressing inquiries and resolving issues.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Law office of William Stahl
SANJOSE
11.2023 - Current
- Handled payment processing and provided clients with accurate receipts and change.
- Managed multi-line phone system, ensuring timely responses to client inquiries.
- Greeted clients and visitors warmly upon arrival at the law office.
- Scheduled appointments and maintained attorney calendars for optimal organization.
- Processed legal documents and correspondence for timely distribution.
- Assisted clients with inquiries, providing information on services offered.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained office supplies inventory, ensuring necessary materials were available.
- Coordinated with legal staff to enhance communication and improve workflow processes within the office.
Restaurant Manager
Armando’s Restaurant
SANJOSE
02.2022 - 02.2025
- Handled customer inquiries, complaints, and feedback to enhance satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and mentored staff on customer service standards and procedures.
- Oversaw inventory management and ordering of supplies for kitchen and bar.
- Enforced health and safety regulations to maintain a safe dining environment.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with marketing team to promote special events and menu items.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Server and Bartender
Armando’s Restaurant
SANJOSE
07.2021 - 02.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Processed customer orders accurately using point-of-sale system for billing.
- Managed table assignments to optimize guest flow and dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and satisfaction.
- Assisted in training new servers on restaurant procedures and menu items.
- Maintained cleanliness and organization of dining area throughout service hours.
- Recommended menu items based on guest preferences and dietary restrictions.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Education
Some College (No Degree) - Neuroscience
Mission College
Santa Clara, CASkills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Law office of William Stahl
11.2023 - Current
Restaurant Manager
Armando’s Restaurant
02.2022 - 02.2025
Server and Bartender
Armando’s Restaurant
07.2021 - 02.2022
Some College (No Degree) - Neuroscience
Mission College