Yazmine Morales

COMPANY MERGE

• Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
• Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
• Scheduled appointments for patients and placed reminder calls 48 hours before office visits
• Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Facilitated communication between patients, families, and medical professionals for optimal care coordination.
• Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
• Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.

• Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
• Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
• Informed patients of excessive wait times and offered to reschedule appointments.
• Conducted proactive outreach initiatives to identify at-risk individuals in need of healthcare support services.
• Monitored patient flow throughout day to maintain appointment times and schedules.
• Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
• Managed patient intake process, ensuring accurate documentation and efficient service delivery.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Tracked records, filed documents and maintained communication between clients to manage office activities.