Yeabsira Fantaye
Dedicated and motivated student at Johnson County Community College, majoring in Emergency Medical Technology with aspirations of becoming a First Responder. Previous experience in retail and customer service has honed interpersonal skills and a strong commitment to helping others. Currently working as an Uber driver, skilled in problem-solving abilities while enjoying daily interactions with diverse individuals. Recognized as a quick learner with a high level of responsibility in all endeavors. As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Driver
6 Years 7 Months- Delivered reliable transportation services to diverse clientele, ensuring high levels of customer satisfaction.
- Managed route optimization utilizing GPS technology to enhance efficiency and reduce wait times.
- Provided support during peak hours by adapting to dynamic demand patterns and adjusting availability accordingly.
- Maintained compliance with traffic laws and safety regulations to ensure safe transportation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Implemented feedback mechanisms to improve service quality, resulting in enhanced passenger ratings over time.
Sales Associate
1 Year 8 Months- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Maintained accurate inventory levels through consistent stock checks and organization.
- Collaborated with team members to achieve monthly sales goals through targeted promotions.
- Implemented effective merchandising strategies to drive sales and improve product visibility.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction rates.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Retail Cashier
2 Years 6 Months- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Managed inventory replenishment to ensure product availability and organization.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted customers by answering questions and fulfilling requests.
- Set up new sales displays each week with fresh merchandise.
Education
Associate of Science - AS - Emergency Medical Technology/Technician (EMT Paramedic)
Skills
Certification
- Basic Life Support (BLS)