Yelisa Caballero
Receptionist
Howard Beach,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Receptionist
Ahava Medical Center
Brooklyn, NY
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Mentored junior staff members in their career development, sharing knowledge from experience in the field.
- Answer well over than 100 incoming calls on a daily basis.
Cashier
Hillside Carwash
Queens , NEW YORK
03.2022 - 08.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
No Degree - Real Estate
AceableAgent
Online 06.2024 - Current
Associate of Science - Psychology
Monroe Community College
Rochester, NY 08.2023 - 05.2024
High School Diploma -
Richmond Hill Highschool
Queens, NY 09.2019 - 06.2023
Skills
Data entry
Telephone skill
Office management
Scheduling
Time management
Organization skills
Verbal and written communication
Documentation and reporting
Typing speed
Multi-line telephone operation
Multi-line telephone systems
Service-oriented mindset
Timeline
Receptionist
Ahava Medical Center
06.2024 - Current
No Degree - Real Estate
AceableAgent
06.2024 - Current
Associate of Science - Psychology
Monroe Community College
08.2023 - 05.2024
Cashier
Hillside Carwash
03.2022 - 08.2023
High School Diploma -
Richmond Hill Highschool
09.2019 - 06.2023