Yelitza Hernandez
New York,NY
Summary
Detail-oriented professional skilled in document preparation and effective communication. Trained volunteers to enhance customer service experiences while fostering positive environments. Bilingual in English and Spanish with strong conflict resolution skills. Self-directed Work Study Student eager to leverage education and experience to support operational efficiency.
Overview
11
11
years of professional experience
Work History
Cashier
Yankee Two deli corp
New York, New York
07.2021 - 08.2026
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer payments in cash at the point of sale. and credit card payments, issued receipts and provided change.
- Handled cash and managed daily cash drawer reconciliations accurately.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and answered inquiries promptly.
Navigator
Gullivers Gate Museum
New York, New York
01.2020 - 05.2021
- Guided visitors through exhibits, enhancing their understanding of displayed artifacts.
- Provided information on museum policies and events to enhance guest satisfaction.
- Resolved visitor inquiries and concerns promptly, fostering a welcoming atmosphere.
- Collaborated with team members to maintain a positive visitor experience and environment.
- Actively listened to clients in order to identify their needs and provide effective solutions.
Tutor
Private Tutoring
New York, USA
02.2017 - 03.2018
- Tutored multiple kids weekly, providing several hours of focused support to improve academic performance.
- Developed individualized lesson plans tailored to student needs and learning styles, facilitating personalized learning experiences.
- Instructed students in English and Spanish, enhancing language skills in classroom settings.
Intern
Robins Kaplan
New York, USA
05.2017 - 06.2017
- Supported lawyers in preparing legal documents to ensure accuracy and compliance.
- Reviewed hypothetical employment law case details to identify key issues and recommend solutions.
- Assisted legal teams with case preparation and document management.
- Researched case law and legal precedents to support ongoing cases.
- Drafted legal documents, including memos and briefs, for attorney review.
Intern
IHS Thanksgiving Food Drive
New York, USA
11.2015 - 11.2016
- Collected, packaged, and distributed cooked Thanksgiving meals to homeless individuals in Union Square.
- Organized logistics for food collection and distribution, ensuring efficient operations.
- Guided and trained volunteers in activities, enhancing their effectiveness during service.
Education
High School Diploma -
International High School At Union Square
New York, NY06-2018
Skills
- Point-of-sale operation
- Transaction processing
- Customer service
- Attention to detail
- Document preparation
- Inventory management
- Supply restocking
- Proficient in Google Drive
- Computer skills
- Team collaboration
- Effective communication
- Active listening
- Conflict resolution
- Customer training
- Adaptability
- English and Spanish fluency
- Organized
Awards
- Perfect Attendance 2013
- Excellence in Science 2015
- Volunteering 2016
- Community Service 2017
- Graduated with honors 2018
Activities
- Delta Math
- Reading Plus
- Queers & Allies, Member, Lead or organize events., Promote club’s activities.
- Science Club, New York, NY, Study of bacterias in lakes around the United States, the cause of lakes to dry out.
Timeline
Cashier
Yankee Two deli corp
07.2021 - 08.2026
Navigator
Gullivers Gate Museum
01.2020 - 05.2021
Intern
Robins Kaplan
05.2017 - 06.2017
Tutor
Private Tutoring
02.2017 - 03.2018
Intern
IHS Thanksgiving Food Drive
11.2015 - 11.2016
High School Diploma -
International High School At Union Square