Yelnya Herrera
Homestead,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Sales Associate
Dollar General
Homestead, FL
06.2023 - 10.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier
Ross
Homestead, FL
01.2024 - 08.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Retail loss prevention
- Stocking and receiving
- Service oriented
- Sales trends
- Customer engagement
- Friendly and outgoing
- Cash handling
- Customer service
- Teamwork and collaboration
Languages
Spanish
Professional
English
Professional
Timeline
Cashier
Ross
01.2024 - 08.2024
Sales Associate
Dollar General
06.2023 - 10.2024
High School Diploma -
Miami Dade College
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