Yelsi Alcantara
Houston,TX
Summary
Dedicated employee with strengths in customer service, multitasking, and adaptability. Highly motivated, with a desire to take on new challenges.
Overview
4
4
years of professional experience
Work History
Shift Leader
Tim Hortons
Houston, TX
07.2022 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Shift Leader
Popeyes® Louisana Kitchen
Houston , TX
09.2020 - 07.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Education
High School Diploma -
Cypress Creek High School
Houston, TX05-2022
Skills
- Sales and Upselling
- Problem-Solving
- Positive Attitude
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
Tim Hortons
07.2022 - Current
Shift Leader
Popeyes® Louisana Kitchen
09.2020 - 07.2022
High School Diploma -
Cypress Creek High School
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