Yenaily Santiago
Hartford
Summary
Dynamic professional with a versatile background in hospitality and warehouse operations. Expertise in nutrition assessment and dietary planning, leading to improved customer satisfaction. Proven ability to enhance team performance through effective collaboration and strict adherence to food safety standards.
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
Wethersfield
09.2022 - Current
- Delivered exceptional service during peak hours to meet customer needs.
- Addressed customer complaints promptly, enhancing overall satisfaction levels.
- Coordinated with kitchen staff to fulfill special requests and dietary needs efficiently.
- Processed cash and credit transactions accurately during shift closures.
Warehouse Associate
Amazon
Windsor
06.2024 - 10.2025
- Scanned barcodes on products to ensure accurate tracking of inventory levels.
- Identified damaged goods received as part of the shipment process and reported them accordingly.
- Selected best and most efficient methods to complete on-time deliverables.
- Using computers to update inventory systems, print ASIN labels, and resolve invalid PO issues.
Beauty Advisor
Ulta
West Hartford
05.2022 - 09.2022
- Delivered personalized shopping experiences for customers through active listening and effective communication.
- Guided customers in selecting tailored products to meet their specific needs.
- Partnered with team members to establish a welcoming and engaging store atmosphere.
- Maintained inventory levels and replenished shelves throughout shifts.
Warehouse Associate
Amazon
Windsor
04.2020 - 04.2022
- Supported inventory management and stock organization to maintain optimal stock levels.
- Adhered to safety protocols during all warehouse operations to ensure a secure work environment.
- Used scanning technology to track inventory movement accurately.
- Packed and labeled merchandise for efficient loading and timely shipment to customers.
Team Member
Noodles and Company
West Hartford
10.2019 - 03.2020
- Prepared and assembled food items, ensuring compliance with safety and quality standards to enhance customer satisfaction.
- Assisted customers with menu selections, delivering excellent service to improve overall dining experience.
- Followed health regulations to maintain a safe working environment for all employees.
- Served meals to customers, fostering a friendly and courteous environment to encourage repeat business.
Crew Member
Dunkin
Rocky Hill
05.2018 - 05.2019
- Operated cash register and handled customer transactions accurately.
- Prepared and served coffee and food items to enhance customer satisfaction.
- Served food promptly to ensure enjoyable dining experiences.
- Followed safety and health regulations while preparing food products.
Education
Associate of Science - Nutrition and Dietetics
CT State Community Colleges
ConnecticutSkills
- Hospitality service expertise
- Food safety practices
- Nutrition assessment
- Dietary planning
- Product knowledge
- Team collaboration
Languages
Spanish
Elementary
Timeline
Warehouse Associate
Amazon
06.2024 - 10.2025
Server
Buffalo Wild Wings
09.2022 - Current
Beauty Advisor
Ulta
05.2022 - 09.2022
Warehouse Associate
Amazon
04.2020 - 04.2022
Team Member
Noodles and Company
10.2019 - 03.2020
Crew Member
Dunkin
05.2018 - 05.2019
Associate of Science - Nutrition and Dietetics
CT State Community Colleges