Yerismer Guzman
Allentown,PA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Qualified to communicate in two languages (Spanish and English).
Overview
1
1
year of professional experience
Work History
Cashier
Supremo Food Market
Allentown, PA
07.2022 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
William Allen High School
Allentown, PA06-2023
Skills
- Customer Assistance
- Returns Processing
- Product Recommendations
- Cash Register Operation
- Guest Inquiries
- Written and Verbal Communication
- Time Management Skills
- Attention to Detail
- Supervision and Leadership
- Task Prioritization
- Friendly, Positive Attitude
- Problem Resolution
- Analytical and Critical Thinking
Languages
Spanish
Professional
English
Professional
Timeline
Cashier
Supremo Food Market
07.2022 - 08.2023
High School Diploma -
William Allen High School
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